Refund policy

Returns

If you're not loving what you got, send it back! Lu & James offers returns for items within 14 days of delivery, allowing you to send them back for store credit only.

To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at luandjamesboutique@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at luandjamesboutique@gmail.com. 

Damages and issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.